Welcome to Eidel Precious!
I am proud to be a part of Etsy and share its philosophy regarding small businesses. My goal is to provide the best quality jewelry and superior customer service. I try to answer your questions within few hours and provide detailed answers to all your questions.
I feel strong regarding keeping all communications on the paper, e.g. Etsy convos or emails. I do not offer to discuss business over the phone or in person.
Identification certificate for the jewelry issued by an independent third party GIA certified Graduate Gemologist (GG) can only be provided upon request at additional charge. If you have not contacted me to order an appraisal at the moment of purchasing, the ring will be shipped without paperwork.
It is my policy not to replicate other Etsy sellers designs.
PAYMENT PLANS AND FINANCING
US customers can pay in installements via Klarna.
HOLDS
I put some rings on hold for up to 1 week. It depends on every individual ring. No deposit required.
For custom orders - full payment would be required to start working on your piece.
SALE TAXES / HST
Canadian and US buyers are charged sales tax.
Your files will be available to download once payment is confirmed.
For security reasons, I can only ship to PayPal verified addresses or CC billing addresses. If you wish your ring to be shipped at a different address, please add it to your Paypal account before making transaction and indicate as your shipping address.
My default shipping method is USPS Express Priority (insured and trackable, signature required on delivery), takes approx. 7 business days to the US. Usually no Taxes and duties apply. Cost is $50.
UPS Express (insured and trackable), takes 24-48 hours. Signature is required, unless customer requested otherwise. Taxes and brokerage fees will apply. Shipping cost $90.
The ring is shipped in a beautiful gift box, ready to present. Please note, for all international shipment, I MUST indicate the content for customs outside he package. I usually put "Gemstone ring, made in Canada". If you feel this statement could ruin the surprise you are preparing, please arrange shipment to an alternate address.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you are for ANY reason unsatisfied with your purchase, you can return it in original condition within 7 days for a 95% refund (5% restocking fee is not refundable).
In case any alterations were made by your request (change of size, etc), a 10% fee will be deducted from your refund.
Please take into consideration, I do not offer returns for re-sizing. However, you may choose to pay a fix fee for resizing ($50) at the time you place an order. Then if you decide to return the ring, you`ll get the regular 95% refund, minus this $50 fee.
Shipping cost is not refundable.
AFTER 7 DAYS NO RETURNS ACCEPTED (2-year repair/exchange in case of damage-please read my Warranty Statement below).
ALL FEES ASSOCIATED WITH RETURNS, e.g. SHIPPING COST, TAXES, etc. ARE PAYABLE BY CUSTOMER.
RETURNS have to be shipped according to the provided instructions, otherwise, return shipping will not be accepted. Returns have to be shipped via USPS with indicated low value, for the following reasons:
1. Insurance for jewellery is $500 max for any carrier (USPS, Fedex, UPS, etc). No matter what value is the ring, in case it gets lost you`ll only receive $500.
2. The ring valued $5000 is more likely to be stolen than the ring valued $100.
3. I pay 13% import tax. It would cost me a few hundred dollars to accept your return.
In my 8 years selling on Etsy, I never had a package undelivered, if sent according to my instructions .
I try my best to finish and/or ship your jewelry as soon as I can. My average turnaround time is 2-3 weeks. However, sophisticated custom orders may take longer.
Please note, if you need any alterations - change of size, redesigning etc - it may take additional time. Contact me to check it out.
For the Canadian customers: My studio is located in downtown Toronto, however due to the nature of my sales, my insurance company does not allow visitors in the studio.
WARRANTY STATEMENT
I offer 2-year warranty on my jewelery. If there is any issue (a small diamond fell off, etc) please convo me and I`ll provide the instructions how to send the ring back for repair. Or, as an alternative, I`d be happy to ship you a loose diamond to be re-set locally.
In some cases, I would be able to replace/exchange the setting for you - please feel free to discuss it with me.
Kindly note, the warranty does not apply to the loss or damage of the center stone. I do not offer free center stone replacement. Please examine your center stone carefully within 7-day return period. If you have not reported any issues with the center stone within 7 days I would not be able to offer lapidary services under 2-year warranty.
If any alterations other that re-setting of a small diamonds were made by your local jeweler, the return policy or 2-year warranty DOES NOT APPLY. If you have any concerns regarding the ring, please discuss them with me before your jeweler does any changes.
Please note, after 7 DAYS NO RETURNS ARE ACCEPTED (2-year repair/exchange in case of damage).
I strongly encourage all my customers to have their ring insured with Jewelers Mutual Insurance Group (JewelersMutual.com), it will cover ANY type of damage and loss.
Appraisal Certificate required for insurance can be ordered upon request at checkout.
Please contact me for details.